Privacy Policy
AcreLoop (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how AcreLoop CRM collects, uses, stores, and protects your information when you use our mobile application and related services.
Introduction
By using AcreLoop CRM, you agree to the collection and use of information in accordance with this Privacy Policy.
This policy applies to the AcreLoop CRM mobile application and the related services connected to it.
Information we collect
Account information
When you create or access an account, we may collect:
- Name
- Email address
- Phone number
- Username
- Organization or company information
- User role and permissions
Lead and customer information
To provide CRM functionality, users may create and manage:
- Customer names
- Phone numbers
- Email addresses
- Property requirements
- Follow-up activities
- Notes and comments
- Property preferences
- Sales records and interactions
Device information
We may automatically collect:
- Device type
- Operating system version
- App version
- Device identifiers
- Crash logs and diagnostic information
Notification data
When notifications are enabled, we may collect and store:
- Push notification tokens
- Notification preferences
This information is used solely for delivering reminders, alerts, and CRM-related notifications.
Phone call functionality
AcreLoop CRM may provide click-to-call functionality that allows users to contact leads directly from the application.
Call permission
The application may request:
android.permission.CALL_PHONEThis permission is used only to initiate phone calls when requested by the user.
Call log access
If enabled in your organization’s configuration, the application may request access to call log information to:
- Record call activities
- Measure call duration
- Improve sales tracking
- Maintain CRM interaction history
Call data is used solely for CRM functionality and is not sold or shared with third parties for advertising purposes.
How we use information
We use collected information to:
- Provide CRM services
- Manage leads and customer records
- Track sales activities
- Schedule follow-ups and reminders
- Deliver notifications
- Improve application performance
- Provide customer support
- Ensure platform security
Data storage and security
We implement reasonable administrative, technical, and organizational safeguards to protect your information.
Data is stored on secure servers and access is restricted to authorized personnel and authorized users within your organization.
While we strive to protect your information, no internet transmission or electronic storage method can be guaranteed to be 100% secure.
Third-party services
AcreLoop CRM may use third-party services including:
- Firebase Cloud Messaging (FCM)
- Cloud hosting providers
- Analytics and monitoring tools
- Email delivery services
These providers process information only as necessary to perform services on our behalf.
Data retention
We retain information for as long as:
- Your account remains active
- Your organization uses AcreLoop CRM
- Required by legal or regulatory obligations
Upon account deletion, data may be deleted or anonymized in accordance with applicable laws and business requirements.
User rights
Depending on applicable laws, users may have the right to:
- Access their information
- Correct inaccurate information
- Request deletion of information
- Restrict certain processing activities
- Withdraw consent where applicable
Requests may be submitted using the contact information below.
Children’s privacy
AcreLoop CRM is intended for business use and is not directed toward children under the age of 13.
We do not knowingly collect information from children.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated revision date.
Continued use of the application after changes become effective constitutes acceptance of the revised policy.
Contact us
If you have any questions regarding this Privacy Policy, please contact us: